Returns Policy

Applies to all orders placed via www.portsmouthbanners.co.uk

At Portsmouth Banners, we take pride in producing custom-printed banners that meet high standards for quality and durability. However, as each order is made-to-measure, returns are limited to specific cases outlined below.

Please read this policy carefully before requesting a return.

1. When Returns Are Accepted

We accept return requests only under the following circumstances:

Visible print defects or production errors
Banner dimensions or material not matching the confirmed order
Missing or incomplete finishing (e.g. eyelets, hemming, or pole pockets)

Reporting a Problem:

To initiate a return:

Contact us within 24 hours of receiving your order
Email support@portsmouthbanners.co.uk with your order number in the subject
Attach clear photos taken from approximately 2 metres away, showing the issue

Please note: Returns will not be processed without photographic evidence and approval from our team.

2. Damaged Parcels at Delivery

If your order arrives with visible damage to the packaging, we strongly recommend refusing delivery.

Accepting a damaged parcel may void any claims related to external damage. If you suspect an issue, do not sign for the package and notify us immediately.

3. Return Shipping Costs

If your return is authorised:

You’ll be responsible for return shipping costs
We recommend using a tracked courier service
Portsmouth Banners will not be held liable for any return parcels lost or damaged in transit

Shipping fees from the original delivery are non-refundable, unless the issue is confirmed as a production error on our part.

4. Items That Are Non-Returnable

The following situations are not eligible for returns:

Claims made after the 24-hour window
Orders with approved artwork containing typos, layout errors, or user-submitted mistakes
Colour discrepancies within 10–15% tolerance, due to screen-to-print variation
Delays caused by courier services
Banners that are free from manufacturing faults but are no longer needed

We reserve the right to decline any return that falls outside of the above terms.

5. What Happens After We Receive Your Return

Once we receive and inspect the returned banner:

If a fault is confirmed, we will issue a full refund or replacement, depending on your preference
If no defect is found, the original item will be returned to you, and no refund or replacement will be offered