Privacy Policy

Last Updated: 24 July, 2025

At Portsmouth Banners, protecting your privacy is a top priority. This policy explains how we collect, use, and safeguard your personal data when you visit or interact with www.portsmouthbanners.co.uk (“our website”).

This policy applies solely to information collected via our website and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

1. What Information We Collect

We may collect the following personal details that you voluntarily submit:

Full name
Email address
Phone number
Billing and shipping addresses
Order history and communication records
Payment details (processed securely via third-party platforms — we never store card numbers)

We also gather anonymous data through cookies and tracking tools. For more on this, see Section 6.

2. How We Use Your Information

Your data helps us serve you better. We use it for:

Processing and dispatching orders
Answering your enquiries and support requests
Sending order updates, receipts, and important notifications
Informing you of product changes or policy updates
Providing promotional offers (only if you’ve opted in)

We do not sell or rent your data. We only share it with trusted service providers such as delivery couriers or secure payment processors — and only to fulfil your requests.

3. Your Rights Under UK GDPR

You’re in control of your personal data. Under UK GDPR, you can:

Access the information we hold about you
Request corrections or updates
Ask for your data to be deleted
Restrict how we process your information
Request your data in a portable format (CSV)

To make any of these requests, contact us at support@portsmouthbanners.co.uk. We aim to respond within 30 days.

4. How We Keep Your Data Safe

We use a range of security practices to protect your information:

TLS 1.2 encryption on our website (HTTPS)
AES 256-bit encryption for stored data
PCI-compliant payment gateways
Limited access — only authorised team members handle personal data
Secure off-site data backups

While no system is completely immune to threats, we have protocols in place to respond swiftly in the event of a data breach.

5. Orders, Accounts & Retention

When you place an order, we need some personal details to fulfil it. This data is used only for order processing, delivery, and customer service.

We retain order information only as long as needed for tax, legal, and support reasons — then it’s securely deleted.

6. Cookies & Website Tracking

To give you a smoother experience, we use cookies that:

Remember your settings and preferences
Track website usage (anonymously, via tools like Google Analytics)
Enable secure transactions and login sessions

Cookies do not store personal information. By using our site, you accept our use of cookies. You can control or disable them via your browser settings, but this may affect website functionality.

7. External Links

Our website may link to third-party sites. We aren’t responsible for their content or privacy practices. We encourage you to review their privacy policies when visiting.

8. Marketing Emails

If you’ve signed up for our newsletter or promotions, we may send you occasional updates. You can unsubscribe anytime using the link in the email or by contacting us directly at support@portsmouthbanners.co.uk.

9. Our GDPR Commitment

To comply with UK GDPR, we have:

Clear opt-in processes for marketing
Data-sharing agreements with service providers
Systems that allow you to access or erase your data
Policies for fast notification in the event of a data breach

10. Changes to This Policy

This Privacy Policy may be updated periodically. The most recent version will always appear on this page. Please check back regularly to stay informed of any changes.